FAQs


We hope these help.

Yes, trust us, they will fit! The fabric is stretchy and there is plenty of room! So, your man bits go inside the pouch and the back of the pouch sits underneath and behind the scrotum. You’ll get the idea once you put them on. It will keep your lunch well supported and proud all day, and when it comes time for pants off, you’ll be showing an impressive profile. 😉  Perhaps this diagram will help if you are still a bit confused about how the enhancing support pocket of Lunch underwear works.  See, your penis and balls go into the front pouch pocket created by the turning up of the inner lining so that the back sits behind your balls.  It creates a shelf for your penis and balls to sit on and in the trunks, it has a more enhancing effect.  Either way, it keeps your genitals away from your body and supported impressively out front.

Lunch pouch diagram

Click here to access your account. Don’t forget you will need your username and password.

  • Check out faster when making a purchase
  • Check the status of your orders
  • See any of your past orders
  • Change your account details, including password
  • Store any extra shipping addresses

Click here and enter your email address. We’ll send you a link to create a new password via email.

Click here and enter your email address and order ID which is on your receipt and confirmation email you should have received. Once your Lunch leaves Lunch HQ, there is no tracking on the shipping. Eventually, we plan to offer this form of shipping, but as a start up business, it makes shipping much more expensive, for us, and therefore, for you. We’ll let you know when your parcel leaves us. Then, just let us know if you don’t receive it and we’ll do what we can to track it down for you.

Yes, your data is safe with Lunch as we are fully compliant with the Data Protection Act. Your account, your personal details, and any order details are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.

No, we don’t save any of your payment details which means you will have to enter them each time you place an order, but at least you know there’s no risk. In fact, we have chosen to utilise the PayPal system for payment. That means that for those that have a PayPal account, your payment is processed through PayPal and we never know the details of your credit card. For those without a PayPal account, you can use your credit card at the PayPal site and again, you enjoy the safety of that payment system and we’ll never know your credit card details. We believe this is the best way for you to be confident that your details are safe while online shopping with Lunch. Once you register an account with us, your personal information such as email and shipping and billing address, is saved and the process of getting into our undies is much quicker.

When you have successfully completed your order, you will receive a confirmation email. If you don’t receive an email, please get in touch with our customer service team. Be sure to check your spam folder first!

Standard orders delivered within Australia take between 2-5 working days and international orders take from 5-14 days (depending on where it is headed). If your delivery is heading overseas, we’ll let you know when it leaves Lunch HQ so that if it doesn’t arrive within the usual timeframe, let us know and our customer service team will try to track it down for you.

We are an Australian based brand so all transactions are done through PayPal in Australian Dollars.  We have added a currency converter to the eStore so that our international customers can get an idea of the cost of the garments in US Dollars, Euro and Pounds Sterling, but it will be converted to AUS dollars at the payment stage.

Postage is expensive, especially for a new business, but we know that we have a great product and we want you in our underwear! So we will ship your parcel anywhere in Australia for just $5.  That is a flat fee per parcel, so it wont cost you any more if you buy more undies.  If you want us to ship overseas we will ship your garments using Australia Post’s worldwide parcel postage and you’ll find the Austrlaia Post Plug-in at checkout to help you make the postage choice that is right for you.  There is not much we can do about the cost of postage overseas, but remember, it is based on weight limits, so it may be that it won’t cost you any more in shipping if you buy more than one pair of underwear.  I’m just saying!